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Faq's
Below are some of are common questions
Do you offer free shipping?
Yes! We offer free shipping on orders over 60€.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking link via email.
What if my order arrives damaged?
If your item arrives damaged, email us with photos, and we’ll make it right—either with a replacement or a full refund.
Are your prints high quality?
Yes! Our prints are made with premium materials, using archival-grade inks for vibrant colors and long-lasting quality.
Do prints come with frames?
Unless stated otherwise, our prints are sold unframed so you can choose the perfect frame to match your space.
Will the colors match what I see on my screen?
We use high-resolution printing, but slight color variations can occur due to different screen settings.
Is my payment secure?
Absolutely! Our website uses encrypted payment processing to keep your information safe.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and other secure payment options.
Are Misthios Studio products safe and compliant with EU regulations?
Yes — all Misthios Studio products are intended for adults and comply with the General Product Safety Regulation (GPSR). They meet EU standards, including small parts and magnetic flux index requirements, and come with a 2-year warranty within the European Union. For any product safety inquiries, feel free to contact us at info@misthios.store or by mail at Rua Professor Urbano de Moura 75, 4400-258, Portugal.
Still have questions?
We’re here to help! Reach out to us at info@misthios.store, and we’ll get back to you.
